THE RIGHT OF WITHDRAWAL
Maltazon.com guarantees the consumer the possibility of exercising the right of withdrawal, provided that the customer is a consumer, that is a natural person who purchases the goods for purposes not related to his professional activity, or make the purchase NOT indicating in the order form a reference of VAT number: in this case the Customer has the right to withdraw from the purchase contract for any reason, without any penalty and except as indicated in the following points.
Conditions for the applicability of the right of withdrawal.
The right of withdrawal is applicable to all products marked with the "Maltazon Now" tag. "Maltazon Quick" products are excluded from the right of withdrawal because they are imported at the request of the customer. For all "Sellers" products, the right of withdrawal will be managed according to the withdrawal policies dictated by the Sellers.
In general, no return of items will be permitted without the prior written consent of Maltazon.com. In addition:
• the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, software attachments, etc.);
• The right does not apply, following their opening or breach of factory seal, to audiovisual products, consumables, sealed computer software (including those attached to hardware), electromedical equipment for body care, sanitary products, those subject to customization at the request of the customer.
• The purchased goods must also be absolutely intact, sealed, not tampered with and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc.).
The property subject to the exercise of the right of withdrawal must be returned in the normal state of conservation and it is necessarily mandatory that it has been kept and used with the use of normal diligence: Therefore, used products that show signs of damage, dirt and wear will not be accepted and therefore can no longer be considered intact and saleable.
Shipping costs in right of withdrawal
The shipping costs related to the return of the goods, upon acceptance of the right of withdrawal, are charged to the Customer.
The shipment, until the confirmation of receipt at the Maltazon.com head office, is under the full responsibility of the customer. In case of damage to the goods during transport, Maltazon.com will inform the customer of the event (within 3 working days from receipt of the goods), in order to allow him to lodge a timely complaint with the courier chosen by him and obtain the refund of the value of the property (if insured); in this case, the product will be made available to the customer for its return, at the same time cancelling the withdrawal request.
Limitation of the right of withdrawal
The right of withdrawal does not apply to professionals and companies to which an invoice has been issued, as they are not considered as "private consumers". The law excludes from the right of withdrawal all contracts with a value of less than Euro 50 (fifty).
How to make the request
Within 15 working days (excluding Saturday and Sunday), calculated from the delivery of the goods, the customer must inform Maltazon.com that he wants to use the right of withdrawal through the appropriate form "Contact us" on Maltazon.com. Otherwise the notice of withdrawal will not be considered valid.
Once the status of the goods has been received and verified, Maltazon will issue a Credit Note equal to the amount paid by the Customer for the purchase of the product. Within 30 days of receipt of the product at our Maltazon head office, the credit note will be refunded if the Customer does not decide to purchase a product of the same amount.
Warranty & RMA
Legal warranty of compliance
All new and reconditioned Products sold on the Maltazon.com Website are covered by the European Law on Legal Warranty of Conformity. The Legal warranty is only applicable within the territory of Malta.
The warranty period for new products is 2 years (24 months), while for reconditioned products 1 year (12 months), starting from date received tax. The Legal warranty is thus reserved, only to consumers, that is to the Customers who have made the purchase on the Site Maltazon.com for purposes unrelated to the entrepreneurial, commercial, craft or professional activity eventually carried out. For all activities listed above that require an invoice, a warranty limited to 1 year (12 months) will be applied, starting from the invoice date.
Malta System LTD is only liable to the consumer for products sold and shipped by Maltazon with the exclusion of liability for products sold by "Sellers" on Maltazon.com.
Malta System LTD is responsible for any lack of conformity that exists at the time of delivery of the product and that occurs within two years of such delivery (except for reconditioned products, as written above). The lack of conformity must be reported to the seller, under penalty of forfeiture of the warranty, within two months from the date on which it was discovered. Unless there is evidence to the contrary, any lack of conformity which becomes apparent within six months of the delivery of the products shall be presumed to have existed at that date, unless that assumption is incompatible with the nature of the product or the nature of the lack of conformity. From the seventh month following the delivery of the product, it will be the responsibility of the consumer to prove that the lack of conformity already existed at the time of delivery of the product.
In order to benefit from the Legal warranty, the Customer must first provide proof of the date of purchase and delivery of the goods. It is therefore appropriate that the Customer, for the purpose of such proof, keep the purchase receipt or any other document that can attest to the date of the purchase (for example, the credit card statement or bank statement).
Any failure or malfunction caused by accidental events or by the Customer’s responsibility or by a use of the product that does not conform to its intended use are excluded from the scope of the Legal Warranty. (For more details see section 6.3 Return Merchandise Authorization).
In case of lack of conformity duly reported in the terms, the Customer has the right:
• primarily, the repair or replacement of the goods, free of charge, at its choice, unless the remedy requested is objectively impossible or excessively expensive compared to the other*;
• as a secondary measure, upon termination of the contract.
**The remedy required is excessively burdensome if it imposes unreasonable costs on the seller in comparison with alternative remedies that may be put in place, taking into account the value that the asset would have if there were no lack of conformity and the extent of the lack of conformity.
If a product purchased on the Site, during the period of validity of the Legal warranty, manifests what could be a lack of conformity, the Customer must send to Maltazon.com appropriate notice. Maltazon.com reserves the right to ask the Customer to attach to the request the purchase receipt or other document that proves the date of completion of the purchase. The Customer Service will promptly respond to the communication of the Customer, indicating which subsequent steps must take.
Conventional Producer Warranty
All products sold on Maltazon.com, as well as being covered by the Legal Warranty, are covered by the Manufacturer’s Warranty that is applicable throughout Europe. The Manufacturer’s Warranty is added, but does not replace the Legal Warranty of 24 months, however, due to the right of the consumer, under the conditions provided by law. Duration, territorial extension and how to enforce this warranty are reported in the appropriate form, drawn up by the manufacturer. If the Customer decides to make use of the Manufacturer’s Warranty, the consumer will be able to identify through the customer service of the Manufacturer, the authorized Technical Service Center closest to its geographical area.
Return Merchandise Authorization (RMA)
In cases where the assistance for a defective product is not provided directly by the Manufacturer it is necessary to complete the RMA-Maltazon form. The Maltazon.com service department will issue the RMA number with all indications for packaging and shipment.
From the moment in which the RMA procedure is started, the Customer will have 10 working days (excluding Saturday and Sunday) to ship or to deliver, at his expense, the defective product.
The Customer must send the goods to Maltazon.com head office, in Triq l-Arkata l-Baxxa Central Business District) Zone 3 Mriehel Birkirkara, CBD 3110.
If the shipment by the Customer does not take place within 10 working days, the RMA request will be cancelled and you will have to proceed with a new request. In case the customer does not make a new request, the package will be rejected.
The repair times of the product can vary from a minimum of 7 working days (excluding Saturday and Sunday) to a maximum of 30 working days (excluding Saturday and Sunday).
The repaired product will be available for pick-up at our headquarters in Triq l-Arkata l-Baxxa Central Business District) Zone 3 Mriehel Birkirkara, CBD 3110, free of charge. In case of request of shipment of the product (ad. example for Gozo), the costs related to the shipment will be charged exclusively to the customer and the shipping procedure of the product will begin only after the payment by the customer relating to the shipment.
If repair is not possible, the product will be replaced with an equivalent or higher one. In case of difficulties in finding the product, Malta System LTD has the right to comply with the warranty Conditions by means of a Credit Note and refund to the buyer of the current market price of the product.
The warranty does not cover:
-Products not including packaging, accessories, original manuals, cables and anything else was present at the time of purchase; products received with external packaging not suitable or inadequate and therefore damaged during transport.
-damage due to non-use of the original packaging and adequate protective outer safety packaging not authorised by the service centre.
-If the product is tampered with or the labels and seals identifying the Serial or Part Number are removed or tampered with.
The Warranty is also not applicable to products that have been damaged or made defective as a result of:
-accidental occurrence, incorrect use, inappropriate use, contamination, incorrect or inadequate maintenance or calibration or as a result of other external causes;
-use outside the parameters specified in the documentation for the user supplied with the product;
-inadequate preparation or maintenance of the place of use;
-loss or damage from transport;
-modification or technical intervention not carried out by the Malta System Assistance Centre LTD.
Malta System LTD is not liable for any damage resulting from failure to comply with the product instructions.
From the intervention in Warranty on Hard Disk or various storage devices it is excluded the possible saving of data owned by the Customer or uninstallation of Software. Malta System LTD will not be responsible for the loss of data on the product being serviced.
The customer should periodically make backup copies (backups) of the data contained in the hard drive or other storage devices as a precautionary measure against possible failures, alterations or loss of data. Before returning a product for repairs, back up your data and remove any confidential, proprietary or personal data. Malta System LTD shall not be liable for loss of programs, data or removable storage media; nor shall it be responsible for restoring or reinstalling programs or data other than the software installed at the factory. It is possible that the data stored in the hard drive of a drive sent for repair is deleted and the programs are returned to their original settings.
Conventionally, any right of the Customer to damages or indemnifications as well as any contractual or non-contractual liability for direct or indirect damages to persons and/or property is excluded. In the event of changes to the Warranty Conditions, Malta System LTD shall apply the Warranty Conditions for products in force at the time of purchase of the Customer.