THE RIGHT OF WITHDRAWAL guarantees the consumer the possibility of exercising the right of withdrawal, provided that the customer is a consumer, that is a natural person who purchases the goods for purposes not related to his professional activity, or make the purchase NOT indicating in the order form a reference of VAT number: in this case the Customer has the right to withdraw from the purchase contract for any reason, without any penalty and except as indicated in the following points.

Conditions for the applicability of the right of withdrawal.

The right of withdrawal is applicable to all products marked with the "Maltazon Now" tag. "Maltazon Quick" products are excluded from the right of withdrawal because they are imported at the request of the customer. For all "Sellers" products, the right of withdrawal will be managed according to the withdrawal policies dictated by the Sellers.

In general, no return of items will be permitted without the prior written consent of In addition:

• the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, software attachments, etc.);

• The right does not apply, following their opening or breach of factory seal, to audiovisual products, consumables, sealed computer software (including those attached to hardware), electromedical equipment for body care, sanitary products, those subject to customization at the request of the customer.

• The purchased goods must also be absolutely intact, sealed, not tampered with and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc.).

The property subject to the exercise of the right of withdrawal must be returned in the normal state of conservation and it is necessarily mandatory that it has been kept and used with the use of normal diligence: Therefore, used products that show signs of damage, dirt and wear will not be accepted and therefore can no longer be considered intact and saleable.

Shipping costs in right of withdrawal


The shipping costs related to the return of the goods, upon acceptance of the right of withdrawal, are charged to the Customer.

The shipment, until the confirmation of receipt at the head office, is under the full responsibility of the customer. In case of damage to the goods during transport, will inform the customer of the event (within 3 working days from receipt of the goods), in order to allow him to lodge a timely complaint with the courier chosen by him and obtain the refund of the value of the property (if insured); in this case, the product will be made available to the customer for its return, at the same time cancelling the withdrawal request.


Limitation of the right of withdrawal

The right of withdrawal does not apply to professionals and companies to which an invoice has been issued, as they are not considered as "private consumers". The law excludes from the right of withdrawal all contracts with a value of less than Euro 50 (fifty).

How to make the request

Within 15 working days (excluding Saturday and Sunday), calculated from the delivery of the goods, the customer must inform that he wants to use the right of withdrawal through the appropriate form "Contact us" on Otherwise the notice of withdrawal will not be considered valid.

Refund time

Once the status of the goods has been received and verified, Maltazon will issue a Credit Note equal to the amount paid by the Customer for the purchase of the product. Within 30 days of receipt of the product at our Maltazon head office, the credit note will be refunded if the Customer does not decide to purchase a product of the same amount.

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