Terms & Conditions

1. About these Terms and the seller

These Terms apply to orders placed through Maltazon.com and to related delivery, pickup and after-sales services. The version accepted when an order is placed applies to that order. Later changes do not alter an existing contract unless the law requires them or the parties expressly agree.

Unless a Product page and checkout clearly identify a third-party seller, Malta System LTD, trading as Maltazon, is the seller and contracting party. Where a Product is offered by a third-party seller, the identity of that seller and the applicable seller information will be clearly displayed before the order is placed. The registered office and the separate operational address are shown above.

Nothing in these Terms excludes or restricts a mandatory right that applies under Maltese or European Union law.

2. Customers, accounts and definitions

2.1 Consumer and Business Customer

A Consumer is a natural person acting for purposes outside that person’s trade, business, craft or profession. A Business Customer is a person or organisation acting for business or professional purposes. Providing company or VAT details is relevant evidence but does not by itself remove consumer status where the law treats the purchase as a consumer transaction.

Sections expressly headed “Consumers” apply only to Consumers. Commercial terms expressly headed “Business Customers” do not replace mandatory rights where a customer is legally a Consumer.

2.2 Other definitions

• Product means any physical good, digital content, licence or other item offered through Maltazon, without limiting the catalogue to technology products.
• NOW means stock classified by Maltazon as locally or currently available for prompt fulfilment.
• QUICK means stock sourced through Maltazon’s logistics centre or suppliers and normally delivered within the QUICK timeframe in section 7.
• Working day excludes Saturdays, Sundays and Maltese public holidays.
• Gift Card means prepaid monetary value issued for purchases from Maltazon. It is different from a promotional voucher or refund credit.

2.3 Account, Guest Checkout and age

You may buy with an account or through Guest Checkout. An account is not required. You must be at least 18 years old and legally capable of entering the contract. A minor must act through a parent, guardian or legal representative as applicable.

You must provide accurate contact, delivery and billing information. Before the relevant technical cut-off, Maltazon will make reasonable efforts to correct information you identify as wrong. Changes may no longer be possible after a fiscal document is issued, an order is entrusted to a courier, or another irreversible processing stage is reached.

3. Products, availability and variants

3.1 Product information

Maltazon takes reasonable care to keep descriptions, specifications, images, compatibility information and stock indications accurate. Images may illustrate a product and manufacturer packaging may change. The description and selected variant form part of the contract. A delivered Product must still conform to what was ordered and described.

Availability and delivery dates shown before acceptance are estimates unless Maltazon expressly states that a date is guaranteed. NOW and QUICK are operational classifications; they do not remove statutory rights or create a withdrawal exception.

3.2 NOW Products

NOW means locally or currently available stock according to Maltazon’s live classification. Standard delivery to Malta and Gozo is normally 24–48 working hours. For prepaid orders, counting starts when payment is successfully received or confirmed. For eligible cash-on-delivery NOW orders, counting starts on the day the order is placed.

3.3 QUICK Products

QUICK Products are normally delivered to the customer in Malta or Gozo within 8–12 working days in total. This is the total estimated period to the customer, not merely the period for stock to reach Malta. Maltazon may deliver earlier; there is no minimum eight-day waiting period.

If payment is received or confirmed by 10:30 AM on a working day, counting begins that day. If it is received or confirmed after 10:30 AM or on a non-working day, counting begins on the next working day. Where an approved payment method does not require advance payment, counting begins when the order is accepted and operationally released for sourcing.

Recurring seasonal supplier and logistics closures can exceptionally affect QUICK orders:

• QUICK Products ordered during August may be delivered in the first or second week of September where recurring summer closures affect Maltazon’s logistics centre or suppliers, particularly during the second and third weeks of August.
• QUICK Products ordered from 15 through 31 December may be delivered in the second or third week of January where Christmas or New Year closures affect Maltazon’s logistics centre or suppliers.

Maltazon will communicate material delay and the choices available under section 7.11 and applicable law.

3.4 Mixed NOW and QUICK orders

A cart containing NOW and QUICK Products may be split into separate orders, packages or delivery flows. Free-shipping eligibility is calculated from the original total merchandise value of the complete cart, not separately from each resulting NOW and QUICK portion. If the original cart qualified for free shipping, every resulting Maltazon fulfilment flow remains free.

If Maltazon later cancels or refunds an unavailable item, shipping is not charged retrospectively because the remaining value falls below the original threshold. If you voluntarily change the order before dispatch, shipping is recalculated against the revised merchandise total: it becomes payable if the revised total falls below the relevant threshold and becomes free if the revised total reaches it.

3.5 Stock and quantity errors

If a Product or quantity becomes unavailable after an order is placed, Maltazon will contact you. Maltazon may offer a suitable superior Product at the same price, but will substitute only with your explicit agreement. If you decline, Maltazon will refund the unavailable item or affected order in full.

If only part of an ordered quantity is available, you may choose either to receive the available quantity and obtain a refund for the balance, or to cancel the complete affected order for a full refund. Maltazon will not reduce the quantity without informing you.

3.6 Product origin, plugs and keyboard layouts

Products may be sourced within or outside the European Union. Sourcing country, manufacturer packaging and localisation may vary, but the Product must match the description and selected variant.

Where an electrical adapter is required for normal use in Malta, Maltazon supplies an appropriate adapter unless you indicate otherwise or the Product specification clearly states a different arrangement. Keyboard Products may have an English or Italian layout; the actual layout must be identified in the Product description or variant. You should review the selected specification, but this does not waive conformity rights if the delivered Product differs from what was ordered or described.

3.7 Compatibility

A correctly described Product is not defective merely because it is incompatible with a device you selected independently; applicable withdrawal rights may still apply. If you provide correct device or model information and Maltazon explicitly recommends an incompatible Product, Maltazon will provide an appropriate replacement, refund or other lawful solution.

3.8 Preorders

A preorder may be cancelled for a full refund until it is entrusted to the courier, subject to any specific lawful condition clearly disclosed before purchase. After courier handoff, delivery, return and withdrawal rules apply.

3.9 Marketplace Products

Seller identification is governed by section 1. Mandatory consumer rights remain unaffected.

4. Prices, VAT, promotions and errors

Customer-facing prices on Maltazon.com are inclusive of VAT. Delivery and other optional charges are shown before you place the order. A Business Customer’s invoice may separately show taxable value, VAT and total.

Promotions and discount codes may have stated validity periods, minimum spend, eligible Products, usage limits and other campaign conditions. They cannot reduce mandatory rights.

If a genuine and evident pricing, description or technical error affects an order, Maltazon will contact you promptly. Maltazon may cancel an order affected by a manifest pricing error and issue a full refund. This is a narrow right and does not permit arbitrary cancellation of a correctly priced confirmed consumer contract.

A customer requiring a tax invoice should provide complete and correct fiscal details before the fiscal document is issued. Once a fiscal receipt or other fiscal document has been issued, changes or replacement by another document may be possible only where Maltese fiscal law and the approved system permit. Maltazon will make legally required corrections but cannot promise a retrospective document change that the law or fiscal system does not allow.

5. Orders and contract formation

5.1 Placing an order

Before selecting “Order with an obligation to pay”, you can review the Products, total price, delivery method and payment method and correct input errors. You must accept the Terms presented at checkout. The checkout records the applicable Terms version for the order. RAPIDO 1-Click Checkout requires the same express acceptance before the wallet control becomes available.

5.2 Acknowledgement and conclusion

After you place the order, Maltazon provides an electronic acknowledgement that is accessible to you, normally through the confirmation page and email. In accordance with the electronic order flow, the contract is concluded when that acknowledgement is received and accessible, provided the chosen payment has succeeded where immediate payment is required. A failed, cancelled or unconfirmed payment does not conclude a paid order or reserve stock.

The acknowledgement is automated but identifies the order and applicable Terms. Maltazon sends a durable copy of the accepted Terms by email. Subsequent preparation, payment, shipment and pickup statuses describe fulfilment; they are not a general right for Maltazon to cancel an already concluded contract.

5.3 Customer-requested changes before courier handoff

Before courier handoff, Maltazon will make reasonable efforts to add, remove or replace Products, correct customer details, cancel duplicates or cancel an order. A change is not guaranteed until Maltazon confirms it.

If you add Products, Maltazon will confirm the difference and an available payment method for that transaction. If a change reduces the total, the difference is normally returned to the original payment method. Shipping is recalculated as described in section 3.4.

If you accidentally place two identical orders and contact Maltazon before courier handoff, the duplicate may be cancelled with a full refund and no cancellation charge. After courier handoff, the order cannot be modified; delivery, refusal, return and withdrawal rules then apply.

5.4 Security verification

Maltazon may pause a reasonably suspected fraudulent order and request proportionate verification. Identity documentation will be requested only where necessary, handled under the Privacy Policy and protected and retained in accordance with data-protection requirements. If Maltazon does not perform an order because reasonable verification cannot be completed, money already collected will be returned to the original payment method unless a lawful basis requires another treatment.

5.5 Abusive conduct

Evidence of fraud or abuse, including a different serial number, an empty box, Product substitution or systematic fraudulent returns, may lead to account or future-order restrictions and lawful recovery action. Such action does not prejudice legitimate rights already accrued for an existing purchase.

6. Payments, Gift Cards and refunds

6.1 Available methods

The payment methods displayed at checkout are those currently available for that transaction. They may include card payment through Stripe, supported wallet methods such as Apple Pay or Google Pay where offered, bank transfer, Cash on Delivery where eligible, Pay at Pickup where eligible and Gift Card value where applicable.

6.2 Cards and supported wallets

An order paid by card or supported wallet is processed and stock is reserved only after payment is successfully received or confirmed by the payment integration. A pending authorisation is not necessarily receipt of funds. Failed, cancelled or unconfirmed payments do not reserve stock. Your bank or payment provider may require strong customer authentication.

6.3 Bank transfer

Bank transfer is available for any order amount; there is no €500 minimum. Stock is reserved when the bank-transfer order is placed. The transfer must identify the order and Maltazon must receive the full amount due.

Payment is due within 3 calendar days. If payment or reasonable evidence that the transfer has been initiated is not received in that time, Maltazon may cancel the order and release stock. If you provide reasonable proof of initiation, Maltazon will wait up to 7 calendar days for actual cleared funds. Proof of transfer is not receipt of funds. If funds remain uncredited after seven days, Maltazon may cancel and release stock.

If funds arrive after cancellation, Maltazon will try to process the order. If stock is unavailable, Maltazon will offer a suitable superior Product at the same price, subject to your acceptance, or issue a full refund if you decline.

You bear fees charged by your bank. If the amount credited is short by 2% or more of the amount due, fulfilment waits until the difference is paid. A shortfall below 2% may be accepted and processed. If you overpay, Maltazon refunds the excess by bank transfer and bears the bank charge for returning that excess.

6.4 Cash on Delivery

Cash on Delivery is offered only when every Product is NOW and the selected delivery method is compatible. It has no additional COD fee. Payment is made in cash to the courier, who can provide change; exact cash is not mandatory. There is no Maltazon commercial order cap, but every cash payment remains subject to applicable Maltese legal restrictions.

COD is currently compatible with Malta Express and Gozo Express, not Malta Express 60 minutes. If a customer unjustifiably refuses a COD delivery, Maltazon may disable COD for that customer. Repeated or abusive behaviour may lead to proportionate account or order restrictions.

6.5 Pay at Pickup

Pay at Pickup is offered only where every Product is NOW and checkout permits it. There is no additional fee. The unpaid order is held for 3 working days from the order date; it may then be cancelled and the stock released. Repeated non-collection may lead to Pay at Pickup or account restrictions.

At Mriehel Business HUB, available payment methods include cash and card. Cheques are not accepted.

6.6 Gift Cards

A Maltazon Gift Card is valid for 12 months from its issue date. Partial use is allowed and the remaining balance can be used until expiry. It may be used by the legitimate holder of the code. Only one Gift Card may be used per order.

A Gift Card may be used on discounted, promotional and sale Products and may be combined with a promotional voucher unless the specific promotion states otherwise. It cannot be redeemed for cash and unused value expires at the stated expiry, except where mandatory law requires otherwise. Maltazon may choose to assist after expiry, but this is not a contractual entitlement.

A Consumer who buys a Gift Card online retains any statutory right of withdrawal that applies. The Gift Card is not described as absolutely non-refundable merely because a code has been issued. Use of the value and any immediate supply will be treated in accordance with the applicable withdrawal rules and the evidence collected at checkout.

If a purchase paid with Gift Card value is refunded, Maltazon issues a new Gift Card for the amount originally paid by Gift Card, with a new 12-month validity period from issue. Any amount paid by another method is returned to that original method. For example, a €150 refund for €100 Gift Card plus €50 card is returned as a new €100 Gift Card and €50 to the card.

6.7 Promotional vouchers

A promotional voucher or coupon is not a monetary Gift Card. Its campaign may specify validity, minimum spend, eligible Products or categories, usage limits and combination restrictions. Unless stated otherwise and subject to mandatory law, promotional vouchers are not redeemable for cash.

6.8 Refund method and chargebacks

Refunds are made to the same original payment method unless that is technically impossible or another method is expressly agreed or lawfully required. Mixed payments preserve the original split, including Gift Card treatment above.

If a chargeback seeks the same monetary amount already being processed through a refund or RMA remedy, Maltazon may pause only the duplicative monetary reimbursement while the chargeback is resolved, to prevent double recovery. It will not suspend unrelated product or statutory rights. Demonstrably fraudulent chargebacks may lead to proportionate account restrictions and lawful recovery action.

7. Delivery and Pickup

7.1 Territory and standard prices

Normal checkout delivery is available in Malta and Gozo only. There is no standard international shipping through checkout. For NOW orders, the customer-facing methods are Malta Express, Gozo Express and Pick-Up Point; Malta Express 60 minutes is governed by section 7.2. For QUICK orders, the customer-facing methods are Malta 8-12 Days Delivery, Gozo 8-12 Days Delivery and Pick-Up Point in 8-12 Days.

• Malta: €4.90 where the merchandise total is below €50; free at €50 or above.
• Gozo: €4.90 where the merchandise total is below €150; free at €50 or above.
• Pick-Up Point: always free, for NOW and QUICK orders.

These rules apply to NOW and QUICK. Mixed-cart eligibility follows section 3.4.

7.2 Malta Express 60 minutes

Malta Express 60 minutes is available only in Malta, for eligible NOW Products, during operational service availability and only when checkout offers it. It is not available in Gozo and is not promised 24 hours a day.

The preparation target is within 20 minutes. The 60-minute delivery period begins when the order is prepared and marked ready, not when the order is placed. Prices are:

• below €50: €8.90;
• €50 through €150 inclusive: €3.90;
• over €150: free.

The service may be unavailable because of adverse weather, natural disaster, serious safety concerns or another genuine operational impossibility. Where it is unavailable, checkout will not offer it or Maltazon will contact you with an alternative or refund as appropriate.

7.3 Delivery contact and recipient

The courier normally contacts you using the order phone number before delivery. Delivery may fail if you cannot be reached. If you agreed a delivery and are unavailable, or supplied a wrong or incomplete address, Maltazon may charge reasonable additional costs actually caused, where legally permissible.

You may authorise delivery to a family member, colleague, reception or another person. Delivery requires a recipient signature and identity-document verification according to the operational procedure. Maltazon does not use unattended or “safe place” delivery: parcels are not left outside a door, gate or garage. A courier may exceptionally agree with you to deliver to a different address.

7.4 Risk, loss and damage

For a Consumer, risk passes when the Consumer or a nominated third party other than the carrier acquires physical possession, except where the Consumer independently commissioned a carrier not offered by Maltazon and the law provides otherwise.

If a parcel is lost before delivery, you deal with Maltazon, not the courier. Maltazon will investigate and refund or otherwise resolve the order as required; Maltazon handles its carrier claim separately. A carrier’s “delivered” scan is evidence but not automatically conclusive. Maltazon may fairly consider tracking, proof of delivery, signature, contact records and other legitimate evidence.

Please report visible transport damage immediately and, where possible, within 24 hours with photographs. This assists evidence and carrier investigation. The 24-hour request does not extinguish Consumer conformity rights for damage or defects discovered later.

7.5 Refused delivery

If you voluntarily refuse a paid delivery without Product defect or Maltazon error, the matter is handled under the applicable return or withdrawal rules. Refund follows return of the Product, subject only to delivery or return costs that Maltazon may lawfully deduct.

7.6 Pick-Up Point

The location for Pick-Up Point and Pick-Up Point in 8-12 Days is the operational address shown at the top of these Terms. Pickup is free. You must wait for a ready notification before collecting.

Opening hours are:

• Monday–Friday: 09:30–20:00;
• Saturday–Sunday: 10:30–18:30;
• Maltese public holidays: 10:30–18:30;
• 25 December and 1 January: closed.

A third party may collect using the order number from the customer or order email and the telephone number associated with the order. Maltazon may use proportionate additional verification where reasonably necessary to prevent unauthorised collection.

Paid pickup orders may be retained for up to 12 months. Maltazon normally sends a ready notice, a reminder after about one week and another after about one month. Maltazon does not claim an automatic right to donate, destroy or take ownership of paid goods after that period. If goods remain uncollected, Maltazon will issue further notice and use only a procedure permitted by applicable law, while preserving the customer’s ownership and proceeds where required.

Unpaid Pay at Pickup orders are governed by section 6.5.

7.7 Partial deliveries and delay

Maltazon may make partial deliveries where an order is split, without adding a charge that was not disclosed or allowed under section 3.4. Delivery estimates are not guarantees unless expressly stated.

If a genuine event outside Maltazon’s reasonable control materially prevents fulfilment — such as severe weather, natural disaster, major transport disruption, a strike affecting fulfilment, government restriction, exceptional infrastructure failure or serious external supply-chain disruption — Maltazon will contact you. You may choose to wait where performance remains reasonably possible or receive a full refund where the order cannot be fulfilled within an acceptable or legally required time. This section does not remove statutory remedies for late delivery.

8. Consumer right of withdrawal

8.1 The 14-day right

A Consumer may withdraw from an eligible distance contract without giving a reason within 14 calendar days. For goods, the period normally begins when the Consumer or a nominated third party other than the carrier acquires physical possession. For multiple goods ordered together but delivered separately, it begins on receipt of the last good; for a good delivered in lots or pieces, on receipt of the last lot or piece.

QUICK status, supplier sourcing and price do not by themselves exclude withdrawal. There is no €50 minimum and no 15-working-day rule.

8.2 How to withdraw

Before the period expires, send an unequivocal statement by:

• using the online withdrawal function (available to registered customers and guests);
• emailing info@maltazon.com; or
• writing to Malta System LTD at the operational returns address shown above.

The online function records the submission time and immediately provides an acknowledgement on a durable medium. It is sufficient to send the declaration before the deadline. After notification, return the goods without undue delay and no later than 14 calendar days, using the authorised return instructions.

8.3 Statutory exceptions

Withdrawal does not apply only where a statutory exception is satisfied. Depending on the actual Product and transaction, this may include:

• goods made to the Consumer’s specifications or clearly personalised;
• goods liable to deteriorate or expire rapidly;
• sealed goods genuinely unsuitable for return for health-protection or hygiene reasons after the seal is broken;
• sealed audio, video recordings or computer software after unsealing;
• goods inseparably mixed with other items after delivery;
• fully performed services where the legal consent and acknowledgement requirements were met;
• digital content not supplied on a tangible medium after supply has begun, but only where the Consumer gave prior express consent to immediate supply, acknowledged loss of the withdrawal right and received the required confirmation.

A general “health product” label is not enough. The health or hygiene exception applies only where the Product is genuinely unsuitable for return and the statutory seal condition is met. Similarly, merely revealing or opening a licence code removes withdrawal rights only where the statutory digital-content requirements were completed and evidenced.

8.4 Inspection and diminished value

Opening packaging does not automatically remove the right. You may handle and inspect goods as reasonably necessary to establish their nature, characteristics and functioning, as you could in a shop. You are responsible for diminished value caused by handling beyond that level.

Return the Product complete with components and accessories reasonably necessary to assess and resell it. Missing or damaged items may justify a proportionate diminished-value deduction where lawful; loss of a purely cosmetic or nonessential packaging component does not automatically void withdrawal.

8.5 Costs and refunds

For an ordinary change-of-mind withdrawal, you bear the direct cost of return unless Maltazon agreed to bear it or failed to provide the legally required information. This does not apply to return costs for a valid lack-of-conformity remedy, which are handled under section 10.

Maltazon refunds all payments due, including the cost of the least expensive standard delivery offered, without undue delay and no later than 14 days after being informed of the withdrawal. Supplementary cost for an upgraded or express delivery choice is not refunded beyond the standard-delivery amount. For sales of goods, Maltazon may withhold reimbursement until it receives the goods or evidence that they were sent back, whichever occurs first.

9. Returns and refunds

Contact Maltazon before sending a Product so it can provide the correct return reference and instructions. Administrative authorisation helps identify and handle the return but does not extinguish a mandatory right where notice was validly given.

The only operational address for authorised returns, withdrawal returns, DOA and RMA is:

Maltazon – Mriehel Business HUB
MBH – Level 3, Triq L-Arkata L-Baxxa
(Central Business District) – CBD3110
Zone 3 Mriehel – Birkirkara – Malta

Refunds follow section 6.8. A refund for Maltazon-caused unavailability does not retrospectively create a delivery charge. Maltazon may deduct only amounts permitted by mandatory law, including a properly established diminished value on a Consumer withdrawal.

10. Consumer legal guarantee and conformity

For a Consumer purchase, Malta System LTD as seller is responsible for conformity under Maltese law. These rights are separate from a manufacturer’s commercial warranty and are not conditional on manufacturer approval.

For new, used, refurbished, ex-display, open-box and damaged-box goods, Maltazon applies the two-year statutory conformity period from delivery. A specific cosmetic or use defect clearly disclosed and accepted before purchase is not an undisclosed lack of conformity; other defects remain covered. Packaging damage alone does not reduce the Product’s normal rights.

If a lack of conformity exists, the Consumer may choose repair or replacement unless the chosen remedy is impossible or disproportionate under the law. The remedy must be free of charge, completed within a reasonable period and without significant inconvenience. Where the legal conditions are met, the Consumer may obtain an appropriate price reduction or terminate the contract for a refund. Termination is not available for a minor lack of conformity where the law so provides.

Maltazon bears the necessary return or transport cost for a valid B2C conformity remedy. An internal RMA deadline, original packaging, registration step or manufacturer process does not shorten the statutory period or make the remedy chargeable.

A lack of conformity appearing within one year from delivery is treated according to the statutory presumption and burden-of-proof rules. Maltazon does not apply the obsolete six-month wording. Negotiation and any repair, replacement or commercial-guarantee intervention suspend or extend periods to the extent required by law. Maltazon does not rely on a blanket “no restart or extension” clause for a Consumer replacement.

You should notify Maltazon on a durable medium within two months after noticing the lack of conformity. Maltazon will not apply an internal three-day or 14-day RMA window as the expiry of the statutory guarantee.

11. DOA, RMA and commercial warranties

11.1 DOA convenience policy

If a defect is discovered on arrival or first use, contact Maltazon immediately. Subject to verification, Maltazon’s commercial Dead on Arrival convenience policy offers immediate replacement when reported within 3 days of delivery. After day three, the normal legal-guarantee or RMA process applies. The three-day policy does not end or reduce statutory conformity rights.

11.2 RMA process

1. Contact Maltazon and describe the issue.
2. Maltazon provides an RMA reference and appropriate return instructions.
3. The Product is technically checked within the time reasonably necessary.
4. Repair is used where appropriate; replacement or another statutory remedy applies where repair is impossible, disproportionate, unsuccessful or otherwise not appropriate under the law.

RMA is an administrative process, not a waiver or condition that removes mandatory Consumer rights. A Consumer with a valid conformity claim is not charged inbound transport, diagnostics, testing or handling.

11.3 No fault found and uncollected RMA goods

If reasonable testing finds no defect, Maltazon charges no diagnostic, test or handling fee. The Product is made available for collection at Mriehel Business HUB and is not automatically reshipped free of charge.

Maltazon asks the customer to collect within 3 months after notice. Maltazon does not claim an automatic right to destroy, dispose of or take ownership of the customer’s Product after that period. It will send appropriate notice and use only a procedure permitted by applicable law.

11.4 Business Customer warranty

Unless Maltazon expressly agrees otherwise in writing, a Business Customer receives a 12-month commercial warranty from the invoice date. It is subject to the exclusions below and applicable commercial law. It does not apply to a customer who is legally a Consumer and does not replace a manufacturer warranty expressly supplied with a Product.

For a B2B claim, Maltazon may require prior RMA authorisation and may allocate transport costs as stated in the accepted quotation, invoice or written warranty terms, where lawful. Maltazon does not promise ordinary credit sales or deferred 30-day invoicing.

11.5 Manufacturer warranties

A manufacturer may provide a separate commercial warranty with its own duration and conditions. It is additional to, and does not replace, Malta System LTD’s statutory responsibilities to Consumers. Maltazon may assist with an authorised service centre, but a Consumer may address the statutory claim to Maltazon.

11.6 Exclusions, tampering and accidental damage

A commercial warranty does not cover a defect caused by misuse, accident, fall, impact, liquid, broken screen, physically damaged connector, unsuitable power supply, incorrect installation, unauthorised repair, modification or tampering. Causation matters: opening a Product, breaking a seal or damage to one component does not automatically extinguish statutory rights for an unrelated original lack of conformity.

11.7 Batteries and consumables

Normal progressive battery-capacity degradation and ordinary depletion of toner, ink, filters, lamps and similar consumables are wear or consumption. Maltazon’s commercial policy treats an actual battery failure within one year as a defect. This one-year policy does not exclude a battery lack of conformity protected by mandatory Consumer law after one year.

Opening or using a consumable does not exclude an original manufacturing or conformity defect where mandatory law applies.

11.8 Data on Products sent for service

Back up and remove personal data, passwords, accounts and removable media before service where possible. A Product may need to be reset, formatted or replaced. Maltazon is not responsible for avoidable data loss caused by a required repair process except where liability cannot lawfully be excluded.

12. Liability

12.1 Consumers

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including mandatory product-conformity rights, liability for fraud or fraudulent misrepresentation, or liability for death or personal injury caused by negligence where the law prohibits exclusion.

Maltazon is responsible for losses that are a reasonably foreseeable consequence of its breach, subject to mandatory law. Maltazon is not responsible for a loss caused solely by inaccurate information supplied by the customer, customer misuse, or an event outside Maltazon’s reasonable control, except to the extent the law places responsibility on Maltazon.

12.2 Business Customers

For a Business Customer, to the maximum extent permitted by law, Maltazon is not liable for indirect or consequential business loss, loss of profit, revenue, opportunity, goodwill or data. Malta System LTD’s aggregate contractual liability is limited to the amount paid for the affected Product, except for liability that cannot lawfully be limited or excluded. This limitation does not apply to a Consumer.

12.3 Website and third-party services

Maltazon aims to keep the website and payment, courier and communications integrations available but cannot promise uninterrupted service. A temporary technical interruption does not remove rights arising from an accepted order. Third-party services have their own operational responsibilities, while Maltazon remains responsible to the customer where the law makes Maltazon responsible.

13. Complaints, ADR, privacy and governing law

13.1 Complaints

Send a written complaint to info@maltazon.com, identifying the order and requested resolution. Maltazon will try to resolve it directly.

If a Consumer dispute remains unresolved, the Consumer may contact the Complaints and Conciliation Directorate within the Malta Competition and Consumer Affairs Authority (MCCAA), use the MCCAA’s residual Alternative Dispute Resolution service at adr.mccaa.org.mt, or pursue the Consumer Claims Tribunal or competent court. The residual ADR process is voluntary unless a legal obligation applicable to the specific dispute provides otherwise. The former EU Online Dispute Resolution platform has closed and is not linked here.

13.2 Privacy

Personal data used for orders, security checks, delivery, withdrawal and after-sales service is handled under the Privacy Policy. Any identity document requested for fraud prevention must be necessary, proportionate and protected with appropriate retention and security.

13.3 Governing law and jurisdiction

These Terms and contracts with Malta System LTD are governed by Maltese law. A Consumer retains the protection of mandatory provisions of the law of the country of habitual residence where applicable and may use the courts available under mandatory consumer-jurisdiction rules. For Business Customers, the courts of Malta have exclusive jurisdiction unless Maltese law or a written agreement provides otherwise.

13.4 Changes and severability

The Terms version accepted with the order governs that order. Maltazon may update Terms for future orders. If a provision is invalid or unenforceable, it is applied to the maximum lawful extent and the remaining provisions continue, without reducing mandatory Consumer rights.

14. Contact details

For orders, payments, delivery, withdrawal, returns, warranty and complaints:

• Email: info@maltazon.com
• Telephone: +356 20979742
• Operational address: Malta System LTD – Mriehel Business HUB, MBH – Level 3, Triq L-Arkata L-Baxxa, (Central Business District) – CBD3110, Zone 3 Mriehel – Birkirkara – Malta

Effective date: 5 October 2026. Version: 2026.10.05.1.